Delivery Information
We deliver to the UK only. (For foreign deliveries please contact us to place an order).
Items placed before 1pm will be dispatched same working day, where possible.
Items placed after 1pm will be dispatched next working day.
Bulky items, such as Paddle Boards will be sent using Parcel Force to mainland addresses using tracked and signed for delivery.
*Please think carefully before placing your order to whether there will be someone in to receive the item(s).
Our non-working days for delivery are Bank Holidays, Saturdays and Sundays.
Saturday deliveries are possible – but please contact us to place such orders.
Returns Policy
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.
We will not refund any postage costs for straight returns.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 10 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Ody Ventures Limited
Harwood
Kiln Lane
Binfield Heath
Henley on Thames
RG9 4EH
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Ody Ventures Limited
Harwood
Kiln Lane
Binfield Heath
Henley on Thames
RG9 4EH
You will be responsible for paying for your own shipping costs for returning your item and they remain your responsibility until received by us.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
